Customer Service Rep – Priority Service

• Perform premium client service activities and initiatives across a broad range of products and services
• Own and resolve client problems, serving as the sole point of contact when possible
• Investigate and resolve complex inquiries involving products, services, and issues from all service channels
• Support affluent clients, including clients with multiple products in their PNC relationship
• Maintain elevated levels of client satisfaction consistent with PNC’s core values
• Demonstrate quality in client and service partner interactions
• Document client interactions and complete service requests to minimize client effort

• Associate degree required
• Typically requires 3+ years of experience
• Related experience or product knowledge
• Comparable combination of education, job‑specific certifications, and experience may be considered in lieu of a degree
• Customer Care Center experience
• Knowledge across multiple products and services
• Accuracy and attention to detail
• Client relationship management
• Customer experience management
• Decision making and critical thinking
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Problem solving
• Products and services knowledge
• Tech savvy
• Ability to work shifts between 9am–12am Eastern, including weekends
• Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
• No employment visa sponsorship or STEM OPT participation

Demonstrates expertise in client relationship management and customer experience management, ensuring high levels of client satisfaction through effective communication and problem-solving skills. Possesses strong knowledge of products and services, with a focus on accuracy and attention to detail.

• Client Relationship Management
• Customer Experience Management
• Fraud Detection And Prevention
• Effective Communications
• Problem Solving

• Product Knowledge
• Customer Care Center Experience
• Attention To Detail
• Decision Making
• Critical Thinking
• Managing Multiple Priorities
• Tech Savvy

• Client Service
• Effective Communication
• Problem Solving

• Job-Specific Certifications

• Client Satisfaction
• Service Requests
• Affluent Clients
• Service Channels
• Home-Based Workspace