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Senior Escalations Specialist: Remote Complaint Resolution
Remote / Online - Candidates ideally in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-08-22
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listing for:
Dexian
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Dexian in the United States is seeking a Sr. Escalations Representative to resolve complex customer complaints in financial services.
The role requires 3+ years of complaint resolution experience, strong communication, empathy and de-escalation skills to assist upset customers and achieve compliant outcomes. You will investigate and resolve complaints, process complex transactions, classify cases, and collaborate with internal teams in a fast-paced hybrid/remote environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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