Customer Support Representative

Description

Assignment Length: 36 Months

Contact Center is open from 7am – 7pm CST, Monday – Friday

Four shifts available that rotate within the 12 hour operation:

• 7:00am – 3:30pm
• 8:00am – 4:30pm
• 9:00am – 5:30pm
• 10:30am – 7:00pm

Candidate must be available to work any 8-hour shift within the 7am-7pm support window.

Candidate will work on-site (John Deere Financial – Johnston, IA) five days a week with the option to work from home on Friday’s

Please note:

Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

Support the John Deere e-Commerce Contact Center

• Take inbound calls from John Deere’s Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day

SPECIAL CONSIDERATIONS:

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

• Call Center experience
• 6 months experience with customer service / support experience
• Efficient researching / troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willing to work occasional overtime and holidays
• Solid work history and proven dependability
• Reliable at home internet and a distraction free workplace

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor’s degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

This position offers a retention bonus after 6, 12, and 18 months of employment.

This position offers pay increases based on 6, 12, and 18 months of employment.

Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.