Specialist, Order Management

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are front runners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage.

Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace

We are now looking for a Specialist, Order Management to join our team in UPM Business HUB Poland in Wrocław.

"Hi! We are looking for someone new to join our Order Management dream team in Wrocław! We are a close-knit team who genuinely enjoy working together, support each other every day and are great friends outside of work too. If you enjoy teamwork, taking ownership and working in an international environment, we would love to meet you!" - Marta Załustowicz, Team Leader, Order Management

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes
• Enable accurate and timely recording, processing and confirmation of orders
• Supporting implementation of effective and efficient order management ways of working
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering
• Carry out related processes such as Materials & Package Material master data
• Ensure troubleshooting in order processes
• Support internal projects and actively participate in the implementation of future ways of working
• Support continuous improvement of work processes
• Guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes

• You have a relevant university degree or at least 2 years business experience in customer service or order processing
• You have a good knowledge of Order Management tools (e.g. SAP)
• You are coordinating and communicating effectively with internal stakeholders
• You are a team player and good networker
• You are solution-oriented and customer-focused in your approach to delivering results
• You have an interest to work in international teams and to cooperate with multiple teams
• You have excellent verbal and written communication skills in English (minimum C1 level required). Proficiency in additional European languages will be considered an asset

• A meaningful job:
  We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community:
  Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities:
  We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer:
  Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

This position offers a hybrid working model , combining remote work from home with regular on-site collaboration in Wrocław.

The position holder will report to Team Leader, Order Management.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link:

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in custo