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Remote Call Center Supervisor: SLA Leader
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-22
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
ASM Research, An Accenture Federal Services Company
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
ASM Research is seeking a Call Center Supervisor to lead the SSA Ticket to Work Help Line support team. You will supervise Beneficiary Support Specialists, ensure SLA adherence, and maintain high customer satisfaction through effective management of calls, emails, and chats.
The role requires leadership experience in call centers and a Bachelor's degree with 4–6 years of related experience. Remote work from secure locations is supported, with focus on performance metrics and process improvements.
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