Concierge Call Center Team Lead - Hybrid
Remote / Online - Candidates ideally in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-22
West Des Moines, Polk County, Iowa, 50265, USA
Listing for:
Mediacom Communications
Full Time, Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Mediacom Communications is seeking a Virtual Team Supervisor to lead frontline support for call center staff, ensuring concierge-level service for customers. The role reports to the Senior Operations/Regional Manager and involves hybrid in-office and remote work.
Responsibilities include supporting CSRs, handling escalations, coaching team members, and improving first-call resolution while coordinating with Employee Development Managers. A strong customer service background is essential.
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