Client Advisor, Client Services- French

At Louis Vuitton, we believe in crafting experiences as exceptional as our products. We are seeking a highly motivated and client-focused Bilingual Specialty Client Advisor to join our Client Service Center team, supporting the Canadian market. In this role, you will serve as a key point of contact for French- and English-speaking clients, delivering elevated service and support across phone, email, social media, and chat.

You will play an important role in ensuring seamless bilingual service, supporting Canadian-specific operational needs, and upholding the Maison’s standards of excellence in every interaction.

As a Louis Vuitton Bilingual Client Advisor, your key responsibilities will include:

• Client Engagement: Deliver client-centric support to the Canadian market across a wide range of inquiries, including product availability, connected store services, transaction history, shipping and order status, site navigation, and after-sales support.
• Bilingual Correspondence Leadership: Take a lead role in managing French-language queues and supporting Canadian-specific service needs, ensuring accurate, seamless, and elevated communication in both French and English.
• Operational Excellence: Achieve assigned goals across key performance indicators including sales, productivity, quality, and queue adherence, while maintaining efficiency across multiple systems and tools.
• Brand Ambassadorship: Act as a proud ambassador of the Louis Vuitton brand by embodying its values, service standards, etiquette, and selling ceremony in every client interaction.
• Compliance & Market Expertise: Maintain up-to-date knowledge of Canadian service standards, regulations, and operational procedures, ensuring all client communications and resolutions align with company and market-specific policies.
• Escalation & Resolution Management: Take ownership of Canadian market resolutions, including defective exchanges, repair inquiries, and related documentation, with a proactive and solutions-oriented approach.
• Team Support & Mentorship: Serve as a key point of contact for the Team Manager and Logistics team regarding Canadian queue operations, while supporting newly tenured advisors through mentorship and guidance.
• Training & Business Development: Partner on mock call scheduling and French-language proficiency evaluations, while helping drive Canadian business performance through action plans, product focus, and departmental training initiatives.

This is an exceptional opportunity for individuals who are passionate about luxury, bring a strong commercial mindset, and thrive in a fast-paced, client-focused environment. This position is based on-site in Irving, Texas.

The ideal candidate will offer:

• Language Proficiency: Exceptional written and verbal communication skills in both French and English, with the ability to support the Canadian market at a high level across multiple service channels.
• Experience: 3–5 years of customer service experience, preferably in a retail or luxury environment, with a proven track record in service, sales, and quality performance.
• Commercial Mindset: Strong commercial acumen with the ability to identify opportunities to upsell and cross-sell while delivering an elevated client experience.
• Technical Proficiency: Strong technical aptitude and agility, including the ability to navigate multiple systems simultaneously, such as CRM platforms, Salesforce, Genesys, MS Office, My Repair, and UPS.
• Interpersonal Skills: A demonstrated ability to remain composed under pressure, de-escalate challenging situations, and build trust with clients and colleagues alike.
• Organizational Skills: Excellent organizational and time-management skills, with a proactive, solution-oriented, and detail-oriented…