Implementation Specialist

What We Need

Corpay is currently looking to hire a Fleet Implementation Specialist within our NAT division. This position falls under our Fuel line of business and is located in Brentwood, TN. In this role, you will work with associates across all departments to manage customer new account implementations. By facilitating the implementation of products/services in a customer-focused manner, this position aids in recognizing new and/or additional revenue opportunities for Corpay.

The Implementation Specialist must have the ability to manage multiple projects simultaneously with organization and elite communication. Demands attention to detail in addition to working knowledge of products, services, and functionality. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position is responsible for onboarding our NAT and NAL/P clients with the products they purchased.

Onboarding involves account setup and training within our systems and includes Proprietary Fuel Card, OnRoad, Express Check, Master Card, Proximity, Lumper and eReceipt, and Merchant Location ’s. You will report directly to the Fleet ITS Manager.

How We Work

As a Fleet Implementation Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN and home office set up
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing customer accounts via Salesforce CRM
• Reviewing customer onboarding documents to setup accounts within Comdata systems (Web, AS400, Databases, HOST, etc)
• Leading consultative conversations with customers to establish the desired account structure that best fits their needs
• Utilizing various macros, setup scripts, and API’s to update customer account information in various programs
• Updating and maintaining customer status within the implementation phase for reporting purposes
• Performing QA (Quality Assurance) on customer setups to ensure 100% accuracy
• Ordering initial bulk of physical cards for customers
• Responsible for achieving the highest possible revenue attainment from each customer through Early Life Management
• Assessing training needs and conducting training with the client as needed via webinars or on-demand
• Collaborating with sales, Implementation Project Managers, technical support, the customer, and other associates in a demanding environment to exceed customers’ needs
• Working in conjunction with sales and the customer to ensure the account starts before handing off to the permanent support team

Qualifications & Skills

• High school diploma or general education degree (GED) required (Bachelor degree preferred)
• 2+ years of experience in a professional work environment
• 1+ year of experience with implementations, client support, or customer-interfacing preferred
• Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
• Strong knowledge of Excel including the use of formulas, pivot tables, V look up, and macros
• Ability to train a customer via TEAMS on how to navigate Comdata’s website for their account maintenance
• Demonstrated ability to work calmly in a fast-paced team environment
• Excellent communication skills, both verbal and written, to properly communicate our product offerings and functionality
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
• The ability to aid in the effective and timely revenue ramp of each client is critically important
• Keep informed of new enhancements to the system which will affect existing or future implementations
• Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity
• Strong desire to learn and grow, seeking out knowledge independently as well as structured learning
• Self-star…