Administrative Assistant​/Office Assistant

Structured Restoration

Structured Restoration is looking for a dependable, organized, and personable Administrative Assistant / Office Assistant to support our growing restoration team.

A major part of this position is communication over the phone
. We are looking for someone who is confident speaking with customers, can communicate clearly and professionally, and knows how to make people feel taken care of.

Candidates with previous call center, customer service, banking, insurance, scheduling, or other phone-based experience are strongly encouraged to apply.

We are currently hiring administrative support for multiple Structured Restoration locations. Depending on the location and needs of the branch, this position may be part-time or full-time and may begin as a remote position
.

Key Responsibilities

• Answer incoming calls and make outgoing calls to customers, technicians, insurance representatives, and other project contacts
• Provide professional, friendly, and confident customer service over the phone
• Assist with scheduling and coordinating field technicians
• Communicate scheduling changes and project updates between customers, the office, and field teams
• Enter and update job information in company systems
• Process paperwork and job documentation submitted by field technicians
• Assist with customer follow-up and collection activities on outstanding invoices
• Follow up with customers regarding missing information, documents, scheduling, and payments
• Help keep job files accurate, organized, and up to date
• Assist with general office and administrative responsibilities as needed

Phone & Customer Service Experience

Strong phone communication is one of the most important skills for this position.

Our customers are often dealing with water damage, fires, mold, or other unexpected problems with their homes or businesses. The person answering the phone is often one of their first interactions with Structured Restoration.

We are especially interested in candidates who have experience in positions where they regularly communicated with customers by phone.

Experience in any of the following is a plus:

• Call centers
• Customer service
• Banking or financial services
• Insurance
• Medical or dental scheduling
• Dispatching
• Property management
• Collections or accounts receivable
• Other high-volume phone environments

We value candidates who know how to listen, ask good questions, communicate clearly, stay calm, and confidently guide a conversation
.

The right person for this position is:

• Excellent and confident on the phone
• Friendly, professional, and comfortable speaking with different types of people
• Highly organized and detail-oriented
• Able to communicate clearly both verbally and in writing
• Comfortable learning new software and computer systems
• Able to manage multiple tasks and changing priorities
• Dependable and consistent with follow-through
• Comfortable making outbound calls and following up with customers
• Comfortable discussing outstanding invoices and payments professionally
• Able to follow established processes and checklists
• Able to work independently while also supporting a team
• Someone who takes ownership and doesn't wait to be reminded about every task

Previous restoration or construction experience is not required
. For the right candidate, strong communication skills, organization, professionalism, and the ability to learn are more important.

About Structured Restoration

Structured Restoration helps homeowners and businesses recover from unexpected property damage, including water, fire, mold, asbestos, biohazard, and other restoration needs.

Our work is about more than repairing buildings. We help guide people through situations that can be stressful and unfamiliar. How we communicate, follow through, and treat people matters.

Our core values guide how we work:

Guide People

Truth Over Comfort

Be Your Word

A Cut Above

We are looking for someone who takes ownership of their responsibilities, treats people well, and wants to be part of a growing company.

• Part-time to full-time opportunities available depending on location
• Some positions may begin remotely
• Schedule and office requirements will vary by branch
• Compensation based on experience and position requirements