Rent Debt Collector

Job Details

Job Location:

GOODLETTSVILLE, TN 37072

Salary Range: $14.00 - $15.00 Hourly

Join Our Award-Winning Team as a Collector in the RDAC Department!

Location:

Goodlettsville, TN (Remote Position)

Starting Pay: $14.00/hour + Uncapped Bonus Potential Averaging $2500.00+ per month

Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? RDAC is looking for 3

Collectors(including1 bilingual Collector) to join our RDAC Department, where you'll help consumers find solutions to repay their debts while building a fulfilling career.

At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.

• Guide consumers through repayment options via inbound and outbound calls with professionalism and care.
• Provide education on debt resolution while de-escalating stressful calls.
• Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain accurate records of all interactions and conduct skip tracing when needed.
• Contribute to a collaborative team environment built on trust and mutual respect.

• Training
  
  Schedule:
  
  Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).
• Full-Time Remote:
  After successful completion of in-office training.

• Award-Winning Workplace:
  Recognized as one of The Tennessean’s Top Workplaces (2014–2024).
• A Culture of Respect:
  Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
• Flexibility and Growth:
  Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.
• Newly Remodeled HQ:
  Work in a modern and welcoming corporate office located just outside Nashville.

• Education:
  
  High school diploma required.
• Experience:
  
  Call center experience is preferred, but not required.
• Bi-lingual in Spanish is a plus, but not required (includes hourly increase).
• Skills:
  • Strong de-escalation and communication abilities.
  • Knowledge of FDCPA and state laws is a plus.
  • Proficiency in MS Office and multitasking.
  • Attention to detail, organizational skills, and professionalism.
• Mindset: A commitment to treating consumers and teammates with dignity and respect (FFDR).