Enterprise Customer Success Manager

About the Role

You are customer-obsessed and value being a trusted expert on both the solution and adoption best practices to help the largest manufacturers in the world adopt transformational AI technology. You have a deep curiosity to learn the customers’ unique culture and processes in order to tailor the best possible customer success program for their needs.

• 5+ years of experience in Customer Success, Professional Services, or Consulting with a well‑known enterprise SaaS solution
• Proven ability to partner with and present to senior client executives and cross‑functional stakeholders
• Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
• Strong project management skills, including scope control, timeline ownership, and executive‑ready reporting
• Familiarity with leading Customer Success strategies for onboarding, adoption, and long‑term value realization
• Demonstrated ability to thrive in fast‑paced, high‑growth environments, with a willingness to wear multiple hats
• A strategic, customer‑centric approach to problem solving to drive business value, not just resolve tickets
• Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
• Confidence challenging norms, working independently, and operating with a high degree of ownership
• Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
• Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
• Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI‑powered workflow transformation
• Partner cross‑functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
• Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
• Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
• Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally

• Industry‑leading compensation including significant equity ownership
• Comprehensive healthcare benefits, including 100% coverage for individuals and families (medical, dental, vision, life)
• Quarterly in‑person company offsites to build connection, alignment, and momentum
• Competitive compensation packages, including equity options
• Flexible hybrid/remote work setup from the US and Mexico
• Exposure to and collaboration with executives across manufacturing, supply chain, and Fortune 500 organizations, including travel opportunities
• The chance to build – influencing customer strategy, product development, and company growth
• A front‑row seat to shape the future of AI‑powered supply chain transformation alongside industry pioneers