Sales Quality & Customer Support Specialist

What You’ll Do

• Support customer success by identifying, tracking, and resolving service concerns within established time frames
• Partner with sales offices to understand customer feedback and drive improvements in processes and training
• Analyze data and reporting to spot emerging trends and recommend proactive solutions
• Collaborate across internal teams to share insights, update procedures, and implement best practices
• Contribute to continuous improvement by reviewing existing policies and recommending updates
• Provide coaching and support to field teams related to quality expectations and client standards
• Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
• Track and improve resolution effectiveness and customer satisfaction metrics

• 2-3 years of experience in customer service, sales, client success, or similar fast‑paced environments
• Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
• A proactive, self‑starting mindset with a passion for improving processes and outcomes
• Customer‑first attitude with empathy and quick thinking under pressure
• Ability to influence others without direct authority and work effectively across teams
• Demonstrated integrity, professionalism, and discretion
• Experience dealing with escalations

• Experience with Microsoft Office (Excel, Word, Outlook)
• Familiarity with Salesforce or CRM systems
• Exposure to quality reporting or AI tools like ChatGPT
• Experience measuring performance outcomes and contributing to process improvements

• Base pay starts at $26/hour + bonus opportunity
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Optional remote work on Fridays (subject to change)
• Collaborative, team‑driven culture with opportunities to learn and grow

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.