Bilingual Customer Service Representative Beyond Finance

This role involves handling inbound calls for clients enrolled in a financial hardship program, acting as the main point of contact between clients and internal sales and operations teams. After a four-week training program, representatives resolve client requests, document interactions in a CRM system, and work to maintain positive client relationships while operating in a high-volume call center environment.

Candidates need at least one year of call center experience and must be bilingual in Spanish and English. Strong communication, problem-solving, and time management skills are required, along with technical comfort using CRM systems and a reliable high-speed internet connection for a distraction-free home workspace.

This is a remote position based in the United States, requiring availability across a call center schedule that operates seven days a week, with hours ranging from early morning to late evening depending on the day.