Remote Program Lead: Customer Service & Escalations
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-08-23
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Pearson is hiring a Program Lead (Advanced Associate, Customer Service) for a remote, US-based position. The role supports the Customer Contact Center, manages escalations, and collaborates with program teams to ensure timely, accurate service delivery.
We seek candidates with 3+ years in customer service, call center experience, and basic technical troubleshooting. Excellent English communication and MS Office proficiency are required. Regular hours and training are provided.
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