More jobs:
Remote Program Lead, Customer Service – Advanced Associate
Remote / Online - Candidates ideally in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-08-23
Jackson, Hinds County, Mississippi, 39200, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Pearson is seeking a Program Lead (Advanced Associate, Customer Service) to coordinate between Program teams and the Customer Contact Center from a remote location in the United States. The role emphasizes escalation management, documentation, and consistent service delivery for candidate and client inquiries.
Ideal candidates bring 3+ years of customer service experience, familiarity with call centers, and basic technical troubleshooting skills, within a supportive team culture at Pearson.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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