Remote Customer Experience Lead – Biotech Accounts
Remote / Online - Candidates ideally in
Nevada, Story County, Iowa, 50201, USA
Listed on 2026-08-24
Nevada, Story County, Iowa, 50201, USA
Listing for:
Foundation Medicine
Remote/Work from Home
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Foundation Medicine is seeking a Customer Experience Executive to partner with key FMI accounts, acting as the liaison for pre-, peri-, and post-testing. You will ensure exceptional end-to-end customer experience, document client questions, and collaborate with internal teams to tailor services that grow important accounts.
The role requires strong communication, problem-solving, and independence, with up to 60% travel.
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