Remote Floor Coach: Advanced Customer Experience Specialist
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-24
Washington, District of Columbia, 20022, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Pearson is seeking a Floor Coach (Advanced Associate) for its Evaluations Systems group. This remote US-based role supports educator preparation programs, examinees, and partners through high-volume inquiries with a focus on empathy and effective problem solving.
The position emphasizes live troubleshooting, post-issue research, and adherence to policies while maintaining exceptional customer service. Training begins during onboarding to ensure readiness for a fast-paced environment.
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