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Healthcare IT Customer Success Manager II (Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-24
Northern, Floyd County, Kentucky, USA
Listing for:
DrFirst
Full Time, Remote/Work from Home
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Location: Northern
DrFirst is seeking a Customer Success Manager II to act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing success with our healthcare IT solutions. You will work with cross-functional teams to influence product improvements and ensure measurable outcomes for customers.
You will lead onboarding, training, and enablement, develop deep understanding of customer goals, and proactively address risks and opportunities to maximize value realization and retention.
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