Remote Customer Service Representative

About the Role

We are seeking customer-focused professionals to join our team as EV Concierge Representatives. In this role, you will support current and prospective vehicle owners by delivering exceptional customer service and providing accurate information about EV products, services, and ownership experiences.

As an EV Concierge Representative, you will serve as a trusted resource for customers, helping them navigate vehicle features, charging options, reservations, orders, dealership appointments, and service-related inquiries. This position requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences.

Key Responsibilities

+ Serve as a product expert for current and future EV product offerings and related services.

+ Assist customers via phone, chat, and email with:

+ Product information and specifications

+ Vehicle reservations and ordering processes

+ Charging solutions and home charging options

+ Dealership and service inquiries

+ Recall-related questions

+ Take ownership of each customer interaction and ensure concerns are fully resolved.

+ Build positive relationships with customers through personalized and solution-oriented service.

+ Navigate multiple internal systems and tools to document customer interactions accurately.

+ Identify customer needs and provide appropriate recommendations and guidance.

+ Maintain detailed case documentation and follow-up communications.

+ Continuously contribute ideas to improve customer satisfaction and overall experience.

Schedule & Work Environment

+ Approximately 80% phone support

+ Approximately 20% chat, email support, and case documentation

+ High-volume contact center environment

Required Qualifications

+ 1-2 years of customer service experience in a call center, customer support, help desk, or related environment.

+ Experience handling a high volume of customer calls.

+ Strong computer navigation and typing skills.

+ Excellent reading comprehension, verbal communication, and written communication skills.

+ Strong attention to detail and organizational skills.

+ Ability to multitask and work effectively in a fast-paced environment.

+ Positive attitude with a strong work ethic and customer-first mindset.

+ Ability to learn and retain technical product information quickly.

Preferred Qualifications

+ Associate degree preferred (not required).

+ Basic understanding of electric vehicles and charging solutions.

+ Experience supporting customers through phone, chat, and email channels.

+ Experience troubleshooting customer concerns and providing solutions.

Desired Skills

+ Customer Service

+ Customer Support

+ Call Center Support

+ Help Desk Support

+ Troubleshooting

+ Windows Applications

+ Communication Skills

+ Problem Solving

+ Time Management

+ Relationship Building

What Makes a Successful Candidate?

+ Strong strategic thinking and customer focus.

+ Ability to quickly understand customer perspectives and adapt communication accordingly.

+ Comfortable learning technical product information and explaining it clearly.

+ Ability to transfer learnings from one interaction to the next and continuously improve performance.

+ Passion for delivering exceptional customer experiences and exceeding expectations.

Experience Level

Intermediate Level

Apply today if you're passionate about customer service, technology, and helping customers navigate the future of electric vehicles.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive…