Customer Service Representative

Drive the Future of Customer Experience

Are you passionate about helping customers and excited by emerging technology? We're seeking customer-focused professionals to support current and prospective electric vehicle owners through every stage of their journey.

As an EV Concierge, you'll serve as a trusted resource for customers, answering questions, solving problems, and creating an outstanding ownership experience. This is a unique opportunity to work within one of the fastest-growing areas of the automotive industry while building valuable skills and long-term career potential.

What You'll Do

+ Serve as a product expert for electric vehicles and related services

+ Assist customers via phone, chat, and email with questions regarding vehicle features, ordering, reservations, charging solutions, dealership support, service concerns, and recalls

+ Take ownership of customer inquiries from start to resolution

+ Educate customers on EV technology, charging options, and ownership benefits

+ Schedule dealership appointments and coordinate customer support needs

+ Research and resolve customer concerns while delivering a personalized experience

+ Document interactions and maintain accurate customer records

+ Provide recommendations that improve the customer experience and overall satisfaction

Role Breakdown:

+ 80% Phone Support

+ 20% Chat, Email, and Case Documentation

What We're Looking For

Required Qualifications

+ 1+ years of customer service or call center experience

+ Experience handling a high volume of customer interactions

+ Strong communication and problem-solving skills

+ Excellent computer navigation and typing proficiency

+ Ability to learn new technology, products, and systems quickly

+ Strong reading comprehension and written communication skills

+ Professional demeanor with the ability to work with customers at all levels

+ Self-motivated with strong organizational skills and attention to detail

+ Ability to work independently in a remote environment

Preferred Qualifications

+ Associate degree or equivalent experience

+ Experience supporting customers through phone, email, and chat channels

+ Understanding of electric vehicles or home charging solutions

+ Automotive, technology, or consumer product support experience

Training & Development

+ Comprehensive virtual training program lasting approximately 10 weeks

+ Ongoing coaching and support from experienced leaders

+ Extensive education on EV products, technology, and customer engagement

+ Continuous learning opportunities and career growth potential

Work Environment

+ Fully remote position

+ High-speed internet and dedicated home workspace required

+ Company-issued equipment provided

+ Candidates must be flexible to work varying shifts within business operating hours, including evenings and weekends

Why Apply?

+ Be part of the growing electric vehicle industry

+ Gain valuable experience supporting cutting-edge technology

+ Long-term, stable opportunity with year-over-year contract renewals

+ Strong potential for career growth and advancement

+ Work from home while supporting innovative products and customers

+ Join a team dedicated to delivering exceptional customer experiences

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion,…