Order Mgmt Deliver Operator

Logistics Order Fulfilment Specialist

The Logistics Order Fulfilment Specialist position is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare part, tool, and radioactive source orders while providing exceptional service to both internal and external customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics.

The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.

This is a fully remote, back-office order management role supporting medical imaging equipment (CT, X-ray, ultrasound). The team handles front-end order processing for spare parts used by field service engineers across the U.S.

Key Responsibilities

• Place and manage urgent spare part orders in SAP for medical equipment repairs
• Support ~2,000 field engineers who call or submit requests
• Track shipments (Fed Ex) and troubleshoot order issues
• Investigate delays, backorders, and fulfillment problems across multiple warehouse systems (DHL, XPO, etc.)
• Perform inventory and basic accounting tasks (ensuring parts are assigned correctly to engineers)
• Handle a mix of phone calls and emails in a high-volume, fast-paced environment

Work Environment

• 100% remote (training included), but must live within 1 hour of Cary, NC for IT support access
• Job is phone-heavy (headset required) with dual monitors
• Requires navigating multiple systems simultaneously (SAP, tracking tools, warehouses, email)
• Work involves high-stress, urgent requests tied to hospital equipment downtime

Schedule & Training

• Training: 4–5 weeks (remote, structured, hands-on)
• Shifts:
  
  9-hour shifts (including lunch), fixed schedule (no rotation)
• Quiet, dedicated home office required

Candidate Profile

• Strong multitasking, typing, and system navigation skills
• Excellent listening and customer service skills (internal customers)
• Able to handle high-pressure situations calmly
• Detail-oriented and quick learner

Preferred backgrounds:

• Customer-facing roles (non-call center preferred)
• Coordinators, teachers, technical writers, finance/accounting backgrounds
• New graduates also considered

Additional Details

• Experience with SAP or ERP systems is not required (training provided)
• Role is a 1-year contract with possible extension
• Large hiring ramp-up due to new SAP system rollout in October (increased manual work expected)

Overall

This role is best suited for someone who is organized, tech-savvy, adaptable, and thrives in a fast-paced, problem-solving environment, rather than a traditional call center agent.