Escalation Specialist in San Antonio, Texas

Job Posting

Call Lewis

Required Qualifications:

• 3+ years of complaint resolution experience in a financial services environment, will also consider insurance industry experience (customer service).
• Strong communication skills with the ability to de-escalate customers over the phone
• Ability to follow policy and procedures to execute tasks repetitively
• Pipeline and time management - work on different complaints in different statuses while meeting deadlines
• Tech savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
• MUST HAVE:
  Empathy - ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need "thick skin" since some customers might take out

Location and Pay Rate:

Address:
San Antonio, TX and Sioux Falls, SD (6 openings each)

Pay Rate: $26/hr

Start Date:

9/27/2026

Position Type/Duration of Assignment: 12-month contract

Hours/

Schedule:

Mon-Fri, 8a - 4:30p

Hybrid schedule: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote

CANNOT MISS ANY TIME DURING TRAINING