Remote Customer Service

Remote Customer Service Representative

Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team!

Details for Remote Customer Service Representative:

• Monday-Friday, 8am-5pm
• Pay rate: $18/HR
• Fully remote
• Weekly pay
• Healthcare benefits after 30 days!

Description for Remote Customer Service Representative:

• Demonstrate a high level of responsiveness and provide our policy holders with a superior level of customer service
• Assist existing customers with payments, policy changes, first notice of loss, cancellations, etc.
• Obtain necessary documentation quickly and efficiently
• Thoroughly document all interactions – high-volume data entry
• Maintain and manage consistent follow-up processes
• Escalate complex requests to licensed CSRs or underwriters for additional assistance or reassignment

Requirements for Remote Customer Service Representative:

• High school diploma or equivalent
• Prior call-center customer service experience required
• Excellent verbal and written communication skills
• Proficiency with Microsoft applications
• Ability to work in a fast-paced environment and multi-task effectively
• Strong ability to work independently as part of a virtual team
• MUST have reliable high-speed internet