Travel Customer Service Representative

Travel Customer Service Representative at Shroff Travel

Shroff Travel is hiring for the Travel Customer Service Representative position. This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, group and event coordination, reservations, traveler support, supplier communication, and service workflows through responsibilities that are appropriate to the Travel Customer Service Representative function. The Travel Customer Service Representative role at Shroff Travel is designed for organized remote execution, accurate documentation, clear communication, and dependable follow-through.

• Support booking, reservation, itinerary, traveler-service, or travel-operations tasks that fall within the Travel Customer Service Representative role at Shroff Travel.
• Maintain accurate traveler, booking, schedule, supplier, and service records across approved systems and shared workflows. This supports the Travel Customer Service Representative role. The work is completed for Shroff Travel.
• Research or verify travel options, availability, requirements, or service details and organize findings for clear decision-making. This supports the Travel Customer Service Representative role. The work is completed for Shroff Travel.
• Communicate confirmations, changes, exceptions, and next steps professionally with travelers, customers, suppliers, or internal teams. This supports the Travel Customer Service Representative role. The work is completed for Shroff Travel.
• Resolve routine travel-service issues using documented procedures and escalated complex changes while preserving a clear activity record. This supports the Travel Customer Service Representative role. The work is completed for Shroff Travel.

• Demonstrated ability to perform Travel Customer Service Representative work, or closely related training/experience, with reliable accuracy and follow-through. The work is completed for Shroff Travel.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Shroff Travel. This supports the Travel Customer Service Representative role.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Travel Customer Service Representative workflow. The work is completed for Shroff Travel.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality. This supports the Travel Customer Service Representative role. The work is completed for Shroff Travel.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Travel Customer Service Representative position. The work is completed for Shroff Travel.

For the Travel Customer Service Representative position at Shroff Travel, relevant skills include Record Management, Email Communication, Travel Documentation, Vendor Coordination, Reservation Systems, Supplier Coordination, Guest Support, Sales Support. These capabilities are intended to support the documented responsibilities of this specific role and should not be treated as unrelated keyword requirements.

• The Travel Customer Service Representative position at Shroff Travel is 100% remote within the United States.
• Employment type
  
  for the Travel Customer Service Representative role at Shroff Travel:
  Full Time.
• Experience level for the Travel Customer Service Representative position at Shroff Travel:
  Entry Level.
• Base compensation for the Travel Customer Service Representative role at Shroff Travel: $42,000-$68,000 per year, depending on experience and demonstrated role alignment.

• Applicants for the Travel Customer Service Representative role at Shroff Travel must provide accurate application information and complete any lawful, role-appropriate employment verification required for the position.
• The Travel Customer Service Representative role at Shroff Travel requires reliable remote access, responsible handling of business information, and compliance with documented security and confidentiality procedures.
• Performance in the Travel Customer Service Representative position at Shroff Travel is evaluated through accuracy, quality, communication, timeliness, and successful completion of assigned work.

Qualified applicants for the Travel Customer Service Representative role at Shroff Travel are considered without regard to any status protected by applicable law.

United States - 100% Remote for the Travel Customer Service Representative position at Shroff Travel.