Job Description & How to Apply Below
This is a fast-paced, high-call volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with a leading financial services and payments provider supporting prepaid card programs-and you could start earning in just a few weeks.
What you will do in this Inbound Customer Service role:
Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature. Resolve concerns related to prepaid debit and credit cards, including card activation, balances, disputes, lost/stolen cards, and policy or procedural questions. Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost or stolen cards.
Assist with payroll card issues, fund transfers, and payment solutions. Deliver excellent service by actively listening and helping callers uncover the best solution. Follow strict data-protection protocols and adhere to all applicable regulations. What's needed to service this client:
Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years). Financial services and banking experience strongly preferred-ideal agents have a background in financial services, prepaid products, credit, or banking support. Quiet and secure workspace to manage a consistent flow of calls. NEW:
Lower tech requirement! Wired internet connection with required speeds (ping 25 Mbps; upload >10 Mbps; minimum 8 GB RAM). High School diploma or equivalent. Background check, drug test, and fingerprinting required. Agents must agree and consent to the Fair Credit Reporting Act Disclosure
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