Customer Care Professional, Beneficiary Claim , Bilingual Spanish, Remote

This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first  Hello!  to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.

Each day, you will be helping people with similar values to your own to make the most of all they've been given. And your passion for serving others combined with integrity in your words and actions is essential to your success

The calls Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information

We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals

An environment to launch your career The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few. You'll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager

Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities. It's a career with multiple paths for advancement, too. You have the opportunity to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.

And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent

• Starting at a competitive base salary of $25.00/hour ($52,000/year)
• Up to 10 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring
• We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/round tables to address business objectives, quality initiatives and launching new services
• Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them

• Comprehensive medical, vision, and dental (we care about your health)
• 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
• 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
• Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
• Corporate gift matching up to 3:1 (where you donate, we’ll donate)
• No nights or weekends! And more!

• High school diploma or equivalent experience.
• Post-Secondary education is preferred.
• Fluent in English and Spanish, with the ability to communicate professionally in both languages across written, verbal, and digital channels.
• Experience navigating complex customer interactions from support through to resolution.
• Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
• Internet speed: 30 mbps download/10 mbps upload required
• Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection via ethernet to router/modem.
• The ability to pass a criminal background check
• Ability to work:
  Training…