Travel Advisor Specialists - Sabre Experts Remote in Huntsville

Travel Advisor Specialist

Now offering a $1,000 paid upon completion of 90 days of employment. As a Travel Advisor Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include comprehensive health benefits, mental health resources, financial future tools, and a culture of inclusion and diversity.

Your Responsibilities:
As a Travel Advisor Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Act as trusted advisor and consultant to a single or multiple corporate accounts. Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing GDS.

Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards. Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.

Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Follow internal compliance and regulatory requirements for all Customers and locations supported. Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners.

Qualifications:

Minimum of 2 years' experience with Sabre native GDS, including airline ticketing experience. 2 years' corporate or leisure travel industry experience. 1 year of international booking experience. Excellent written and oral communications skills - role will require inbound, outbound (callbacks), and email/ Excellent telephone skills, including a professional demeanor portrayed to Customers demonstrated through ability to ask probing questions, ability to communicate with a sense of urgency.

Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by an GBT-approved formal test. Accent neutral verbal/written communication skills as verified by an GBT-approved formal test if applicable. Strong listening skills: active listening; able to appreciate the context of the business traveler's experience. Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for Customer.

Minimum 1-year experience demonstrated the use of these communications skills in prior experience.

Key

Competencies:

Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven.

Collaboration:

Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication:
Outstanding communication, listening, and analytical skills. Organizational

Skills:

Strong organizational and problem-solving skills. Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented:
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:
Internet Requirements: A dedicated workspace located near your router to support a…