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Remote Call Quality Analyst - Elevate Customer Care
Remote / Online - Candidates ideally in
Loveland, Larimer County, Colorado, 80538, USA
Listed on 2026-08-28
Loveland, Larimer County, Colorado, 80538, USA
Listing for:
Antech Diagnostics
Remote/Work from Home
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Antech Diagnostics is seeking a Customer Support Call Quality Analyst to lead call quality assessment and coaching across the Support Enablement Team. You will oversee monitoring processes, analyze calls for coaching opportunities, and produce actionable reports to improve agent performance and customer experience.
The role emphasizes collaboration with Call Center leadership, development of scorecards, and ongoing process improvements within a busy veterinary diagnostics environment.
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