Bilingual; French​/English) Otisline Customer Service Represenative

Date Posted:

Country:

United States of America

Location:

OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team. Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive.

You will also be able to participate in an incentive compensation program based on your quality and productivity performance.

(CSR) duties include:

On a typical day, you will:

• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.

• Ensure the timely dispatching of service mechanics and elevate requests to Otis field management as appropriate.

• Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

What you will need to be successful:

• High school diploma

• Must have a dedicated workspace and high-speed internet

• Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.

• Candidate must demonstrate a strong familiarity with computers and basic application familiarity.