Customer Service Representative

Customer Service Representative (CSR)

Location: Brea, CA
Pay: $27/hour
Schedule: Monday–Friday (+ 1 day work from home) 8am-430pm
Training

Schedule:

2 weeks at 6am-230pm
Type: Long-Term Temporary Assignment

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM
  .
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.