Sr Customer Support Representative; Vetify Fulfillment Representative; Bilingual French​/English

Position: Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Hybrid - Houston, Texas, United States
· Lehi, Utah, United States

Aug 14, 2026

$18/hour

The Vetify Fulfillment Representative (Sr Customer Support Rep) will assist end-users in maximizing the value of the Avetta platform by supporting compliance workflows, verifying documentation, and resolving inquiries across multiple service channels. This role plays a critical part in ensuring supplier success and satisfaction through timely, accurate, and professional support.
This position requires full fluency in both French and English, both verbally and in writing.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance. Pay rate: $18.50 USD/hour This position starts on October 5 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows
• Own the supplier experience by managing assigned accounts and building strong, trust-based relationships
• Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks
• Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation
• Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce)
• Collaborate with internal departments to resolve customer requests and escal ...
• Identify and document product defects and usability gaps reported by users
• Handle and resolve customer complaints with professionalism and empathy
• Uphold Avetta’s core values by delivering respectful, fair, and knowledgeable service in every interaction
• Regular and predictive attendance

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment, Avetta-specific experience preferred
• Strong communication skills, both written and verbal
• High attention to detail and ability to multitask in a fast-paced setting
• Proficiency in desktop productivity tools (e.g., Word, Excel)
• Aptitude for learning new software systems and business processes
• Self-motivated with a passion for helping customers

Getting businesses and suppliers ready to work.

Avetta offers a comprehensive platform for proactive supply chain risk management, featuring tools for supplier monitoring, cybersecurity, ESG compliance, and subcontractor management.

IT Services and IT Consulting Professional Services

Company size 501–1,000 employees

Company type Privately held Founded 2003

Total funding $35M Private Equity

Momentum

Team growth

Momentum

Team growth

14% in 12 mo

1,113 employees on Linked In

Sep 21 May 26

Employee experience

What it’s like inside

4.0

460 reviews

74% would recommend

Culture & values

Culture & values 4.1

Work-life balance

Work-life balance 4.3

Career opportunities

Career opportunities 3.8

Compensation & benefits 3.9

Capital

Funding history

Private Equity

Feb 2019

Private Equity
- Welsh Carson Anderson & Stowe

Mar 2018

Series Unknown

Aug 2016

Series Unknown
- Norwest$35M

Jan 2013

Footprint

Where they work

3300 Triumph Blvd, Ste. 800, Lehi, UT 84043, US Tustin, CA, US Houston, TX, US Dallas, TX, US Calgary, CA Newcastle, AU Sydney, AU Mount Maunganui, NZ London, GB Dusseldorf, DE

Location Hybrid
- Houston, Texas, United States
· Lehi, Utah, United States

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