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Remote SaaS Customer Success Associate
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-29
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Hyper-Reach is seeking a Customer Success Associate to manage a portfolio of customer relationships in public safety. You will own end-to-end renewals, monitor health metrics, and collaborate with Support, Product, and Sales to resolve issues.
The role emphasizes ownership from check-ins to renewals, with a strong focus on customer satisfaction and retention across a fully remote US-based team.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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