Customer Service Representative

Customer Service Representative

Employment Type:

Open-ended contract with potential for permanent hire based on business needs and performance. Candidates who are identified for future conversion opportunities are eligible for a pay increase after six months.

About the Opportunity

We are seeking customer-focused, tech-savvy professionals to join a growing team supporting some of the nation's largest retail and commercial brands. This is an excellent opportunity for individuals looking to transition from retail, hospitality, banking, food service, or call center environments into a professional office setting with long-term growth potential.

The ideal candidate enjoys problem-solving, thrives in a fast-paced environment, communicates confidently with customers, and can effectively manage multiple systems and tasks throughout the day.

Responsibilities

+ Manage service requests and work orders received electronically and by phone.

+ Verify and qualify customer requests to ensure accuracy.

+ Coordinate and dispatch purchase orders to technicians, subcontractors, or internal divisions.

+ Monitor technician check-in and check-out activity.

+ Provide timely, knowledgeable, and professional customer service.

+ Maintain accurate documentation and records within multiple computer systems.

+ Support customers through a high-volume service environment while maintaining attention to detail.

+ Perform additional duties as assigned.

Required Qualifications

+ Previous customer service experience.

+ Strong communication and interpersonal skills.

+ Comfortable working with multiple computer systems simultaneously.

+ Excellent attention to detail and organizational skills.

+ Ability to work efficiently in a fast-paced, high-volume environment.

Preferred Qualifications

+ Call center experience.

+ Retail, banking, food service, or hospitality experience.

+ Experience handling customer inquiries, complaints, or service requests.

Work Environment

+ Professional office setting with an open cubicle environment.

+ Business casual dress code (jeans permitted; no athletic shoes).

+ Supportive and team-oriented culture.

+ High-volume workload requiring strong multitasking and attention to detail.

+ Average workload includes approximately 150 inbound calls and 25 outbound calls per day.

Schedule & Hours

Available schedules include:

+ Tuesday through Saturday, 1:00 PM to 10:00 PM

+ Sunday through Thursday, 1:00 PM to 10:00 PM

+ Friday through Monday, 11:00 AM to 10:00 PM

Candidates must be committed to their selected schedule prior to starting employment.

Training Schedule

+ Day 1: 8:30 AM to 4:00 PM

+ First 2 weeks:
Classroom-based training

+ Weeks 3-6:
Floor shadowing and hands-on training

+ Standard training hours: 7:30 AM to 4:00 PM

After the initial classroom training period, employees may be able to transition to their assigned shift schedule.

Growth & Benefits

+ Strong history of organizational growth and internal advancement opportunities.

+ Potential for permanent employment based on business needs and performance.

+ Pay increase eligibility after six months for employees identified for future conversion.

+ Annual compensation review opportunities once permanently employed.

+ Opportunity to move into day-shift positions after approximately 6-9 months in a second-shift role.

+ Hybrid/work-from-home eligibility available after meeting tenure requirements and performance expectations.

Ideal Backgrounds

This opportunity is a great fit for candidates coming from:

+ Retail sales and customer service

+ Banking and teller positions

+ Restaurant and food service environments

+ Hospitality and guest services

+ Call centers and customer support roles

Candidates looking to move from customer-facing retail or service jobs into a professional office environment with career growth opportunities are strongly encouraged to apply.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Final date to receive applications

This position is…