Customer Advocate Specialist - Bilingual Customer Advocate Specialist I​/English​/Spanish; Care

Call Center Position

This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.

This job requires at least 8 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy. Work from home opportunities are offered based on performance after at least 90 days of employment.

Benefits include saving 50% on tuition, health coverage, dental coverage, life insurance, retirement, paid time off, and 11 paid holidays per year.

University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually.

We have over 2 million patient visits annually and research grants exceeding $350 million.

To apply, submit your application online h.edu and upload your most recent updated resume with work history and experience.