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Remote Client Success & Escalations Manager
Remote / Online - Candidates ideally in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-08-29
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for:
Cisive
Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Client Relationship Management, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Cisive is seeking an experienced Client Services Specialist to act as the escalated contact for client inquiries and account workflows. You will ensure timely delivery of case information, monitor tickets, and provide proactive support in coordination with the Director of Client Services and Case Support Analyst.
The role emphasizes communication, problem solving, and client-focused service, with opportunities to train others and improve processes. Remote/hybrid environment may apply.
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