Bilingual Customer Service Representative
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-08-29
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Salary: USD
18 - USD
18 per hour + Full benefits once converted perm
Our customer is a reputable, national insurance company and they are growing. They are looking for Bilingual Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion.
Upon going permanent, our client offers career growth & development, full benefits, as well as a fun, team oriented environment.
Responsibilities:- Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
- Act as primary service contact for customers and agents
- Respond to telephone, on line, and written inquiries
- Process policy level transactions within level of authority
- Conduct research when needed to complete service requests
- Handle all service requests within department service standards
- Prepare service reports when requested
- One year experience in Customer Service area (previous call center, retail, and/or hospitality)
- Fluent in Spanish required
- Proficiency with Microsoft Office products required
- Excellent communication skills and ability to interact on a professional level with internal and external personnel
- Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
- Ability to work in a fast-paced environment; and manage changing priorities effectively.
- Ability to work within a call center scheduled environment.
- Detail-oriented and exceptionally organized
Pay: $18/hour with opportunity to increase to $21/hour upon converting permanently & completing all training
Location:
This is an in-office position only.
Schedule:
During two weeks of training, the schedule is 9am to 5:30pm. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event.
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