Remote NC Call Center Leader - Customer Experience & Ops
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-29
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Senture
Remote/Work from Home
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Senture, a TP company, is seeking a Call Center Manager to lead a customer contact center with a focus on engagement, performance, and continuous improvement. The role oversees supervisors, team leads, and support staff, aligning SLAs with client expectations and contractual obligations.
The ideal candidate will manage budgets, drive KPI performance, and coordinate with HR, Finance, WFM, Quality, Training, and IT to achieve operational excellence.
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