Customer Care Professional

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
  • Provide telephonic and onsite interview status information
  • Schedule appointments for telephonic interviews
  • Collects and disseminates new or updated applicant or claimant information
  • Coordinates requests for reprints of telephonic and onsite interviews
  • Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
  Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers