Customer Service Representative

Introduction

The Wisconsin Department of Natural Resources (DNR) is hiring 4 Customer Service Representatives at the Entry or Senior level dependent upon candidate qualifications, in the Division of External Services.

These positions are headquartered in the DNR offices in Janesville, Milwaukee or Oshkosh, WI.

This recruitment may also be used to fill future similar positions.

Find a meaningful and rewarding career with the DNR! The DNR excels at protecting and managing natural resources while supporting the economy and the well-being of our residents. We strive to hire, develop, and retain a talented workforce representative of the people of Wisconsin we serve. We offer training and career growth opportunities, a comprehensive benefits package, and are searching for people with diverse backgrounds to join our dynamic and team-oriented environment.

These positions assist customers with questions, products and services related to hunting, fishing, trapping, and other natural resources related activities. The work involves the interpretation and application of state statutes, administrative rules, and department policies and procedures pertaining to recreational licensing and vehicle registration and titling. These positions focus on the customers’ experiences, anticipates the customers’ needs, and excels at surpassing customers’ expectations, often using collaborative methods for service delivery.

For more information, please see the Customer Service Representative Entry or Senior position description.

Starting pay for the Entry level is between $25.04 per hour (or $52,083.20 annually), in addition to excellent benefits. This position is included in the classification Natural Resources Customer Service Representative within Pay Schedule/Range 02-11.

Starting pay for the Senior level is between $29.28 per hour (or $60,902.40 annually), in addition to excellent benefits. This position is included in the classification Natural Resources Customer Service Representative-Senior within Pay Schedule/Range 02-13.

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
• For more info, see our Total Rewards Calculator.

This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.

The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 upon hire.

A 12-month probationary period may be required.

References are not required at the time of application but will be required upon successful completion of the interview process.

Based on an assessment of the goals and work activities, this position may be eligible for remote work. Remote work approval is based on individual circumstances and is subject to supervisor approval and DNR remote work policies. Approval is subject to change without notice based on business needs. Employees with approved remote work arrangements are generally expected to…