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Remote Customer Success Specialist - SaaS; Public Safety
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-30
Austin, Travis County, Texas, 78716, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Hyper-Reach is seeking a remote Customer Success Associate to manage a portfolio of public-safety customers across the US. You will own the end-to-end renewal process, monitor product usage, and collaborate with Support, Product, and Sales to resolve issues and inform development decisions.
You will work closely with the VP of Sales to build a customer success playbook and track metrics like NPS and retention, enabling growth opportunities and career advancement in a fully remote environment.
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