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Remote Customer Service Team Lead – Healthcare Operations
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-30
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
premera
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Premera seeks a Customer Service Team Lead to guide a team that supports member and customer experiences. You will ensure service is timely, accurate, and compassionate, especially during moments when members rely on guidance and confidence in their healthcare journey.
This role leads through change, improves operational performance, and delivers impact across the team and organization. The role emphasizes staffing, performance management, training, and cross-functional collaboration to meet
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