Customer Support Specialist

Customer Support Specialist
Other Area(s) Lincoln , Nebraska

Zelle is looking for friendly, patient, and dependable individuals to join our team. In this role, you'll take incoming calls from customers, listen carefully to their concerns, and provide support during challenging situations. If you enjoy helping people, solving problems, and working as part of a team, we'd love to hear from you.

Zelle is looking for friendly, patient, and dependable individuals to join our team. In this role, you'll take incoming calls from customers, listen carefully to their concerns, and provide support during challenging situations. If you enjoy helping people, solving problems, and working as part of a team, we'd love to hear from you.
This is a hybrid position, with three days working from home and two days in the office. At Zelle, we're committed to supporting our employees, serving our communities, and making a positive impact every day.

• Deliver outstanding customer service by building positive relationships with customers.
• Handle incoming phone calls, emails, and customer inquiries in a professional and timely manner.
• Listen to customer concerns, identify needs, research issues, and provide solutions.
• Work with upset or frustrated customers to resolve problems effectively.
• Maintain a positive attitude, professionalism, and strong customer focus.
• Meet quality, productivity, and customer service performance goals.
• Accurately document customer interactions and maintain detailed records.
• Identify opportunities to recommend additional products or services when appropriate.
• Learn and maintain knowledge of company products, policies, and procedures.
• Support team initiatives, special projects, and process improvement efforts.
• Participate in team meetings, events, and departmental activities.
• Assist other areas of the Customer Connections team as needed.

• 4+ years of customer service or customer support experience.
• Strong communication and listening skills.
• Ability to build rapport with a variety of customers.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word and Excel.
• Experience with call center phone systems (ACD) is a plus.
• Positive, resourceful, and customer-focused mindset.

Zelle is an Equal Opportunity Employer.

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