Bilingual Customer Service Representative

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 1 Alpha Consulting LLC:
At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond.

Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed.

When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities.

Bilingual Customer Service Representative

Remote (Must live in Pennsylvania)

Pennsylvania Enrollment Assistance Program

9:30 am – 6:00 pm, Monday – Friday

We are seeking a Bilingual Customer Service Representative to help support our Pennsylvania Enrollment Assistance Program (EAP). The Bilingual Customer Service Representative Enrollment Specialist works from home to provide information and support to Medical Assistance customers regarding benefits and program services. This position involves responding to inquiries via phone, IVR, and web portals in a contact center environment.

• Respond promptly to customer inquiries received by telephone, interactive Voice Response (IVR), or web-based portals.
• Document details of interactions, including inquiries, complaints, comments, and actions taken.
• Follow standard operating procedures to ensure consistent and accurate customer service.
• Resolve routine customer problems or elevate unresolved issues appropriately.
• Communicate concerns or potential needs with supervisors and relevant departments.
• Assists call center supervisors and Quality Assurance/Training departments as needed.
• Perform accurate data entry related to customer interactions.
• Educate Medical Assistance consumers about physical and behavioral health services and providers available through the Health Choices Program.
• Maintain up-to-date knowledge of the Enrollment Assistance Program and Health Choices Program referencing the Maximus knowledge base.
• Perform other duties as assigned by management.

These responsibilities are not meant to be all-inclusive; additional tasks may be assigned.

• High school diploma or GED required.
• Previous experience in call center or customer services role preferred.
• Ability to use multiple computer screens and software applications simultaneously.
• Clear verbal communication and phone etiquette skills.
• Ability to learn and apply new information quickly.
• Competency in reading and adhering to client-approved scripts.
• Comfort performing in a fast-paced, goal-oriented work environment.
• Basic computer skills include joining Zoom calls, typing, and using email.
• Fluent in English and Spanish.
• Must reside within Pennsylvania.
• Must have a private workspace with consistent high-speed internet (minimum 20 Mbps download/upload).
• Ability to adhere to attendance and time-off policies consistently.

• Strong multitasking and time management skills in a remote work environment.
• Prior experience in healthcare or government program customer service.
• Proficiency with contact center systems and CRM platforms.
• Ability to maintain professionalism and empathy in high-volume call situations.
• Self-motivated with excellent attention to detail and problem-solving skills.

$17.50/hr.

After successfully completing a contingency period of at least 120 days with our…