Dispatcher, Customer Service​/HelpDesk

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off

Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.

• Base pay plus commission paid out biweekly
• Weekly performance bonus
• Paid time off (including your pet's birthday) - after the first 6 months
• Paid ongoing training, Bark & Mane training, and mentorship opportunities
• Employee recognition through company events, swag, and additional incentives!

• Customer Service:
  Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
• Route Optimization:
  Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
• Data Management:
  Maintain accurate customer records, including pet information, contact details, and grooming history.
• Conflict Resolution:
  Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.

• Previous paid dispatcher or scheduler experience.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management abilities to handle schedules.
• Customer service orientation with the ability to resolve inquiries and problems promptly.

• Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
• At Bark & Mane, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.

• A phone call within 24 hours
• An in-person interview within 48 hours
• An offer letter—and lunch with the owner—within 7 days

Flexible work from home options available.