Library Access Services Specialist ; S03783

Montgomery College, Takoma Park/Silver Spring Campus, seeks (2) candidates for a full-time Library Access Services Specialist I. This is a Bargaining, non-exempt, grade 17 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. This position is eligible for telework (1) day a week, and is based on operational need. Telework eligibility and total days per week are subject to change based on the operational needs of the applicable unit/area.

Montgomery College does not currently offer voluntary remote work, or withhold payroll taxes for states outside of its tax reciprocity agreements. As a result, employees must reside in, and perform any approved telework from Maryland, Washington, DC, Virginia, West Virginia, Delaware, or Pennsylvania. Employees residing in other states at the time of hire are not eligible for telework until they have secured a permanent residence in one of the states listed above.

• Position (R7613):
  Tuesday – Thursday 9:30am – 6:00pm, Friday – Saturday 8:30am – 5:00pm.
• Position (R7594):
  Monday – Thursday 1:30pm – 10:00pm, Friday 8:30am – 5:00pm.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

The Library Access Services Specialist I provides front-line support to students, faculty, staff, and community members using the library. This position helps users find library materials, access online resources, use technology, and navigate library services. The Specialist also supports the daily operation of the library and works with other College departments, including IT, Facilities, and Public Safety, when assistance is needed.

• Provide customer service at the library service desk and assist users in person and virtually.
• Help users locate materials and use the library catalog, databases, and other online resources.
• Answer questions and connect users with the appropriate library or College department when additional assistance is needed.
• Assist with computers, laptops, tablets, printers, scanners,assistive technology, and other library equipment.
• Troubleshoot basic hardware, software, and technology issues.
• Check library materials in and out, update users records, andfollow up on overdue materials.
• Support library services such as course reserves, fines andfees, interlibrary loans, inter-campus loans, periodicals, stacksmaintenance, displays and events, and emergency preparedness.
• Cross-train in different library service areas to provide coverage when needed.
• Create and maintain displays highlighting library resources,services, holidays, heritage months, and topics of interest to the College community.
• Track circulation and other library service statistics.
• Help resolve customer service concerns involving libraryaccounts, services, or use of library spaces.
• Assist with opening, closing, and securing the library.
• Help oversee library operations, facilities, and safety duringearly morning, evening, or weekend hours when senior Access Services staff or supervisors are not present.
• Report facilities and safety concerns to the appropriate
  
  College department.
• Follow College policies related to confidentiality, FERPA,copyright, and appropriate use of technology.
• Assist with annual testing of library management system software upgrades.
• Perform other duties as assigned.

• Enjoys working directly with students and other library users.
• Provides strong customer service and communicates clearly.
• Can remain patient and professional when handling questions or concerns.
• Is comfortable working with computers and learning new technology.
• Can troubleshoot basic technology issues.
• Can manage several responsibilities while maintaining accuracy.
• Works well independently and as part of a team.
• Is dependable and comfortable taking responsibility for library operations when senior staff are not present.

• Associate’s degree.
• One year of experience working in a library, OR two years of administrative support or customer service…