Remote Customer Care Intake Specialist
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-30
Northern, Floyd County, Kentucky, USA
Listing for:
StateServ
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
State Serv is seeking a customer support specialist to handle inbound calls and emails regarding DBM & PBM solutions. You will log tickets, provide basic guidance on proprietary tools, and escalate complex issues to ensure timely resolution.
You will work in a hybrid environment, interacting with homecare agencies, providers, and internal teams while maintaining a professional, service-oriented approach and accurate data entry.
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