Remote Call Center QA Analyst | Elevate Customer Experience
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-31
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
eClerx
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
eClerx is seeking a Remote Call Center Quality Assurance Analyst to monitor customer service interactions and ensure compliance with company standards and customer experience expectations.
You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and help improve overall service quality and customer satisfaction. You will collaborate with training and operations to track trends and prepare management reports.
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