Call Center Specialist Albuquerque, NM

Call Center Specialist

Robert Half is seeking motivated and customer-focused Call Center Specialists to join a growing lead qualification team. This fully remote opportunity is ideal for individuals who thrive in a fast-paced call center environment, communicate professionally, and are comfortable making a high volume of outbound calls.

We are hiring 20-30 Call Center Specialists, with training classes beginning as soon as September 8! This position offers performance-based earning potential and an opportunity to transition into a permanent role.

Candidates must currently live in Kentucky.

Starting pay: $15.00/hour. Opportunity to earn up to $2.00 more per hour based on successful performance metrics. Quarterly bonus opportunities.

This is a 100% remote position. Candidates must have their own equipment and a reliable work-from-home setup.

As a Call Center Agent, you will work with a lead qualification call center, speaking with customers and helping qualify leads.

One week of training provided.

Responsibilities include handling customer calls with professionalism, addressing questions, concerns, and service needs in a timely manner. Provide accurate information and practical solutions while maintaining a courteous and service-focused approach on every interaction. Record call details, customer updates, and follow-up actions in customer service software with careful attention to accuracy. Navigate internal systems and office tools to research issues, process requests, and support efficient call resolution.

Escalate complex matters to the appropriate team when needed, ensuring customers receive complete and timely assistance. Maintain productivity and quality standards in a structured call center environment. Support operational updates, including changes to tools or processes, as assigned within daily responsibilities.