Call Center Specialist

Description

Robert Half is seeking motivated and customer-focused Call Center Specialists to join a growing lead qualification team. This fully remote opportunity is ideal for individuals who thrive in a fast-paced call center environment, communicate professionally, and are comfortable making a high volume of outbound calls.

We are hiring 20-30 Call Center Specialists, with training classes beginning as soon as September 8! This position offers performance-based earning potential and an opportunity to transition into a permanent role.

LOCATION REQUIREMENT

Candidates must currently live in Kentucky.

PAY & INCENTIVES

+ Starting pay: $15.00/hour

+ Opportunity to earn up to $2.00 more per hour based on successful performance metrics

+ Quarterly bonus opportunities

WORK FROM HOME

This is a 100% remote position. Candidates must have their own equipment and a reliable work-from-home setup.

WHAT YOU'LL BE DOING

As a Call Center Agent, you will work with a lead qualification call center, speaking with customers and helping qualify leads.

TRAINING

+ One week of training provided

If you're looking for a remote opportunity with performance-based earning potential and the possibility of being hired on permanently, apply today!

Responsibilities:

- Handle customer calls with professionalism, addressing questions, concerns, and service needs in a timely manner.

- Provide accurate information and practical solutions while maintaining a courteous and service-focused approach on every interaction.

- Record call details, customer updates, and follow-up actions in customer service software with careful attention to accuracy.

- Navigate internal systems and office tools to research issues, process requests, and support efficient call resolution.

- Escalate complex matters to the appropriate team when needed, ensuring customers receive complete and timely assistance.

- Maintain productivity and quality standards in a structured inbound call center environment.

- Support operational updates, including changes to tools or processes, as assigned within daily responsibilities.

Requirements

- Previous experience in call center customer service or a similar customer-facing support role.

- Ability to manage outbound calls effectively while maintaining a calm and attentive demeanor.

- Working knowledge of customer service software and general office applications.

- Basic office skills, including data entry, recordkeeping, and written documentation.

- Familiarity with Ethernet or related technical connectivity concepts is preferred.

- Strong communication skills with the ability to explain information clearly and accurately.

- Excellent attention to detail and the ability to handle multiple tasks in a structured environment.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .