Customer Service - Product Support

Hybrid Customer Service Representative

Troy, MI

Contract

Start Date:

September 9

Pay: $17.00/hr (English) / $18.50/hr (Bilingual Spanish)

Training &

Work Schedule:

First 45 days fully on-site training, Monday-Friday 9:30 AM - 6:00 PM. After training: hybrid opportunity 10:30 AM - 7:00 PM. Hybrid eligibility based on attendance, quality performance, and schedule adherence.

No planned time off during the first 6 weeks of employment due to training requirements.

• Handle approximately 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance coverage, policies, and payments.
• Research customer inquiries using multiple systems while accurately documenting interactions.
• Provide timely, professional, and accurate resolutions to customer concerns.
• Navigate multiple applications simultaneously while maintaining excellent customer service.
• Demonstrate strong problem-solving skills to resolve complex insurance-related questions.
• Ensure all customer interactions meet company quality and compliance standards.

• Minimum of 1 year of recent customer service experience.
• Call center experience is preferred.
• Administrative, receptionist, front desk, and office support experience may also be considered.
• Retail or food service experience alone is not sufficient.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Typing speed of at least 35 WPM.
• Excellent verbal and written communication skills.
• Active and reliable internet connection.
• Reliable transportation for on-site training and office attendance.
• Ability to multitask in a fast-paced, customer-focused environment.

• 2+ years of call center experience.
• Previous insurance or mortgage industry experience.
• Bilingual Spanish speakers are highly encouraged to apply.

• Basic Computer Literacy Assessment (70% passing score).
• One-Minute Typing Test (35 WPM minimum).

Contract position based out of Troy, MI.

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.